Psychology of professional communication: 5 rules of conversation
Human relationships, including labor relations, are made up of little things. According to experts in the field of psychology of professional communication, every detail has its own significance for successful communication. Find out what rules allow you to establish contact and achieve the desired goals during the conversation.
Rule #1: Accurately Dose Information
Spoken to the point, at the right time, the word will certainly bring its positive results. This fully applies to labor relations and business communications. Important information can be given out in portions, slowly, in small “doses”. And you can do it all at once, «wholesale», successfully grouping exclusive news.
It is important to think over tactics in advance, having designed various situations, to “work out” all possible options. The main thing is not to rush and not tell the interlocutor too much, believing in good intentions or being carried away by a demonstration of trust. And remember that «a talker is a godsend for a spy.»
Rule #2: Beware of Grades
According to the modern psychology of professional communication, during any working meetings, confidential conversations with colleagues or dialogues with competitors in business, you should not hang «labels» and distribute «diagnoses». This is what can nullify any kind of communication, including the most successful negotiations. Particularly unfortunate «conclusions», voiced by negligence or as a result of an erroneous calculation, are able to «bury» the most brilliant plans and bold ideas.
Summarize very carefully. If it is impossible to do without evaluating something or someone, use well-known proverbs and sayings, popular expressions, etc., which, by comparison, comparing identical or incomparable, with humor, kindly help to assess the actions of participants in labor relationships, specific work situation.
Rule number 3: give and take advice correctly
They are necessary in the relationship between the participants of any workflow. But it is important to learn to accept them with gratitude, even if they do not seem right and cannot be put into practice. And to distribute them to colleagues, subordinates, competitors, and even more so the authorities should be with the aiming accuracy of a sniper.
When advising anything in the course of business communication, it is necessary to respect the freedom of choice of the interlocutor, his right to make decisions, leave him the opportunity to make and correct his own mistakes.
Rule #4: Plan your questions
It is weighted, precise, and sometimes tricky, unexpected questions that are the main «building material» of any conversation. They help to reveal the essence of the interlocutor, to discern secret motives, to see the «pitfalls» that lie in the calmest channel of the conversation, etc.
Some «why?» And How?» may be born spontaneously. But in order for the conversation to go in the right direction, you should prepare the interview in advance, plan and formulate the main questions that will need to be raised, as well as their desired sequence.
Rule #5: Be quiet
Silence is not only the simplest, but also a very effective tool of conversation. At the same time, the «reception of silence», according to experts in the field of psychology of professional communication, is not used enough.
Speech restraint allows you to «talk» the interlocutor, gives him the opportunity to express his point of view on certain issues, and at the same time get sometimes very important information. In addition, silence on the part of one participant in the conversation is enough to make the relationship more trusting for the other, as this helps him overcome the initial alertness, stiffness, possible complexes, psychological «clamps».